FAQs

Signage FAQ

What type of signage is best for my business?

As a business owner, your biggest goal is awareness for your brand and winning customer’s trust. The right signage depends on your location, traffic flow, and how long you want the sign to last.

• Outdoor stores: Aluminium panel signs or A-Boards work great for long-term visibility and attracting foot traffic.
  

• Indoor spaces: Poster pockets and lightweight signage are perfect for promotions and updates.

We’ll guide you based on your budget, the nature of your business, and what message you want your customers to see first.

How durable are your signs?

One thing we hear from businesses all the time is: “I don’t want something that fades or breaks after a few months.”
Our signs are made with weather-resistant materials, UV-protected printing, and high-grade finishing. Whether under rain, intense sun, or daily indoor use, they’re built to last.

How long does it take to complete an order?

Most standard signage orders take 2–5 business days, depending on the complexity and quantity. Large or custom builds may take longer, but we’ll keep you updated at every step so timelines never catch you off guard.

Can you design the signage for me?

Absolutely. If you already have branding, we’ll work with it. If you don’t, our design team can help you create a professional design that communicates your message clearly. The goal is to attract the right customers the moment they walk by.

What if I’m not sure about the size I need?

That’s very common. We'll ask about your wall space, viewing distance, and what type of customers you’re attracting. Based on that, we’ll recommend the size that gives maximum visibility without overwhelming your space or budget.

How much do your signs cost?

Pricing varies depending on material, size, and finishing options. We offer cost-effective options for small businesses and premium options for long-term installations. Once we understand your needs and budget, we’ll recommend the best solution with transparent pricing.

Will the colors match my existing branding?

Yes. We use high-precision color-matching systems to ensure your signage aligns perfectly with your brand identity. This is especially important for companies that care about consistency across all marketing materials.

Do I get a preview before production?

Of course. You’ll receive a digital mockup to approve before anything goes to print or fabrication. This way, you know exactly what the final product will look like.

What if my signage gets damaged?

For signs damaged during delivery or installation, we provide quick replacements. For long-term wear and tear, we offer repair or reprinting services at an affordable rate.

Can signage actually increase my sales?

Yes, businesses underestimate how powerful clear, attractive signage is. A great sign helps you:

• Attract more walk-in customers
  

• Look more professional
  

• Communicate offers quickly
  

• Guide people to your door
  

Many clients have reported noticeable increases in foot traffic after upgrading their signage.

Return Policy FAQ

What is your return policy?

We accept returns for defective, damaged, or incorrect items. If your sign arrives with any issue, just notify us within 48 hours, and we’ll replace it or offer a suitable solution.

What can I use as proof of purchase?

You may use any of the following as proof:

• Purchase receipt or e-receipt tax invoice

• Any other valid proof of purchase of the relevant product.

How will I receive my refund?

All refunds will be processed through the original payment method. Original costs of delivery, if any, will not be included in the refund.

Can I return a custom-made sign?

Because custom signs are made specifically for your business, they’re non-returnable unless there was an error on our end (wrong size, wrong design, misprint, damage, etc.). In such cases, we fix it at no extra cost.

What if I approved the design but don’t like the final product?

Once a digital proof is approved, we proceed with production exactly as approved. If the final product matches the approved proof, it cannot be returned. If there’s a mismatch, we replace it immediately.

How do I request a return or replacement?

Simply reach out with your order number and a short description (plus photos if necessary). We’ll take it from there and resolve it quickly.

Do you offer refunds?

Refunds are issued only for eligible returnable items or orders cancelled before production begins. Once production starts, refunds are no longer available.

Shipping & Delivery FAQ

Do you deliver nationwide?

Yes, we deliver to all states. Your location won’t hold you back from getting high-quality signage.

How long does delivery take?

Standard production + delivery time is 2–5 business days depending on the sign type. Large, fabricated, or custom builds may take slightly longer.

Do you offer express delivery?

Yes. If you’re working with a tight deadline, let us know and we’ll arrange a faster production and delivery schedule, however this will attract extra cost.

How much is delivery?

Delivery fees depend on your location and the size of your order. Smaller signs have standard rates; larger aluminium panels or A-Boards may have slightly higher logistics fees.

How do I track my order?

Once your order is dispatched, you’ll receive a tracking link or delivery update so you know exactly when to expect it.

What happens if my sign is damaged when it arrives?

If there’s damage during shipping, we’ll replace it free of charge. Just report it within 48 hours with photos.